How Personal Accident Insurance Works?

Personal accident insurance provides financial protection if you suffer an injury caused by an accident during the policy period. If you experience a covered accident—such as a fall, a road traffic accident, or another incident resulting in injury—the policy can help cover eligible medical expenses in accordance with its terms and conditions. For more serious outcomes, such as permanent disability or accidental death, the policy also provides a lump-sum benefit to the insured person or their beneficiaries based on the selected coverage.

Unlike health insurance, which covers medical expenses resulting from both illnesses and accidents, personal accident insurance only covers risks arising from accidents. Because of its more specific coverage, it can complement your health insurance by providing broader financial protection against unexpected accidents.

Risks Covered Under Roojai's Personal Accident Insurance Plan

Roojai offers you a variety of personal accident insurance benefits. Here's what you can expect:

  1. If the Insured passes away or suffers permanent disability, whether total or partial, resulting from an accident, Roojai offers a maximum coverage amount of IDR 800 million to the insured or their beneficiaries.
  2. If the Insured was hospitalized due to an accident, Roojai will cover a maximum 10% of the selected sum insured, up to a maximum of IDR 80 million. This amount will be directly paid to the hospital, ensuring a hassle-free experience for you.
  3. If the Insured passes away, Roojai can cover funeral expenses. The Insured can receive a maximum 10% of the selected cash benefits, up to a maximum of IDR 80 million.

You also have the flexibility to enhance your protection by selecting additional coverage options such as coverage for accidents that occur while riding a motorcycle or bicycle, accidents resulting from acts of violence such as murder or attacks, and even accident while doing extreme sports.

Additional Coverages of The Personal Accident Insurance Plan Offered by Roojai

Additional coverages plan offered by personal accident insurance from Roojai are:

  • Accidents while riding 2-wheeled vehicles (motorbikes & bicycles)
  • Accidents due to murder or assault
  • Accidents while doing extreme sports

Please note that additional coverage is optional, you can choose them or not. Adding these coverages into your insurance policy will increase your insurance premium.

The Advantages of Roojai's Personal Accident Insurance

The following are some of the advantages of the best personal accident insurance from Roojai:

  1. Get a quote in just a few minutes.
  2. You can customize the personal accident insurance coverage according to your needs, budget and lifestyle, and choose various additional protections:
    • Accidents caused by two-wheeled vehicles (motorbikes & bicycles)
    • Accidents resulting from being murder or assault
    • Accidents when doing extreme sports
  3. Pay premiums according to the benefits you choose without additional costs.
  4. Cashless claims for inpatients due to accidents.
  5. Get a 13% discount by choosing annual payments.
  6. Choose 12-month installments to have more manageable expenses.
  7. Pay personal accident insurance premium with a convenient payment method: credit card or virtual account.
  8. Easily access your insurance policy 24/7 via MyAccount.

Terms & Conditions of the Roojai Personal Accident Insurance Policy?

T & C

Specifications

Entry age for primary insured

1 – 60 years

Policy period

1 year

Honest review of Roojai’s customers

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The reviews on this page are submitted directly by Roojai customers and sourced from Google Reviews.

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Honest review of Roojai's customers

4.5/5

From 143 Google Reviews as of June 2026

Mantab...proses polis yg instan, premi yg terjangkau dan layanan CS yg sangat ra…

5/5

Taufik Ismet

June 2026

Proses asuransi seamless dan lancar. Harga kompetitif.

5/5

Fajar Adi

June 2026

Pendaftaran bisa dilakukan via online, insoeksi via video call.

5/5

Rama Tri Saksono

June 2026

Harga bersaing dari perusahaan lain dg fasilitas yg sama, respon cepat dan mudah…

5/5

Budi Hadiansyah 

June 2026

Inspeksi mobil sangat mudah di bantu staff yg ramah cepat dan akurat

5/5

Isan Yeo

June 2026

Asuransi kendaraan terbaik di indonesia

5/5

Felix Suminta

June 2026

So far bagus dan serba cpat dan bisa online Terima kasih ya Semoga akan selalu…

5/5

Muhammad Ichsan 

May 2026

Nice proses nya serba online

5/5

Roland Rikardo

April 2026

Frequently Asked Questions

What are the exclusions for Roojai’s personal accident insurance?

General exclusions for personal accident insurance in Roojai include accidents that occur as a direct result of the Insured:

  1. Participating in air traffic, except as a fare-paying passenger (holding the appropriate ticket) in a passenger aircraft of the Airline duly licensed for that purpose.
  2. Engaging in boxing, wrestling and all kind of martial art, rugby, hockey, ice or snow sports, mountaineering or ice mountaineering and all kinds of sports involving physical contact, bungee jumping and the like, entering caves or deep holes, hunting, or sailing alone, or riding motorcycle, or training for or participating in car or motorcycle speed contest or race, air sports and water sports.
  3. Participating in dangerous sports: cycling, racing all kinds of cars or boats, horse racing, ski racing including jet skiing, skate racing, parachuting jumping (except for the purpose of saving lives).
  4. Riding or traveling in hot air balloons, gliding, oxygen tank diving and underwater breathing apparatus (scuba diving).

We recommend you to see the full details in the terms and conditions of personal accident insurance.

How to claim Roojai accident insurance?

There are 2 types of claims that you can submit to personal accident insurance in Roojai, namely:

  1. Cashless:
    • If you have an accident, you can get medical treatment at a hospital listed on the Roojai website just by showing your Roojai Care Card. Then, Roojai will pay the medical costs directly to the hospital. This type of claim applies to outpatient and inpatient care.
  2. Reimbursement:
    • Medical Expense: After receiving treatment due to an accident at a hospital listed on the Roojai website and paying the costs with your own money, you can file for reimbursement by reporting to the Roojai’s claim team no more than 5 days after the accident occurs. Then, you can send the claim form & required documents to medicalclaims@roojai.co.id. You can contact our Contact Center 021 30942330 or through WhatsApp (Chat Only) 087867778787 to find out details of what documents are needed.
    • Sum Insured: If the insured experiences permanent disability or dies as a result of an accident, the insured or the insured's family shall give notice to Roojai within 5 calendar days of the occurrence of the accident and complete the required documents. If the claim is approved, the compensation money will be transferred to the insured/heir's bank account within a maximum of 30 calendar days.

How long does it take for a personal accident insurance policy to be issued?

Once your payment is received, within a few minutes, a personal accident insurance policy will be issued. You can access e-policy online at any time via the MyAccount feature. If you also choose a hardcopy policy, we will send the documents to your address within a maximum of 10 working days.

How to renew my personal accident insurance policy in Roojai?

Close to your policy’s expiration date, we will send you an invitation email to renew your insurance policy. This email will contain the current coverage that will be renewed, the renewal price, and a payment button. If you want to renew your personal accident insurance policy, you can just simply click the payment button and proceed to renew.

If you have any questions or need more information regarding the policy renewal process, you can contact our Contact Center 021 30942330 or through WhatsApp (Chat Only) 087867778787.

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