Roojai
» How to Claim

How to make an insurance claim?

As an insurtech, Roojai uses state-of-the-art digital technology to make every step of the insurance process easy and fast. After we receive all necessary documents from you, the claim will be processed and, once approved, the eligible amount will be transferred to your bank account. We have also created a list of partner hospitals for you to get the best treatment and a smooth claim process using reimbursement or cashless system. Download our simple claims form below.

How to make an insurance claim at Roojai.co.id

- Download our simple claims form below and email it to us at medicalclaims@roojai.co.id. Call us at 021 5089 0822 if you need help.
  Call us at 021 5089 0822 if you need help.
- Attach all necessary medical documents as described in our claims form and send them also to our email and/or our office address.**

I have an accident, or I get sick

I select a hospital within the Roojai network and receive cashless treatment

After I leave the hospital, I submit a claim form & the accompanying documents for HCP

Roojai checks and approves the claim

I receive payment within 10 working days after all necessary documents have been completed and received by Roojai, and no further medical verification is required

1. I get an accident
  
  I select a hospital within the Roojai network and receive cashless treatment
  
  I show my ID & Care Card at the hospital
  
  I receive cashless treatment
2. The insured get into an accident, and is rushed to a network hospital to get first aid and/or treatment
  
  The Insured or the beneficiary submits the claim by sending complete documents*.
  *For more details, click here
  
  Claim successful. The insured or beneficiary receives lump sum payment within 15 working days after all necessary documents have been completed and received by Roojai, and no further medical verification is required

1. I got mosquito-borne disease*.
  *Malaria, Dengue, Chikungunya, Zika, Yellow Fever
  
  I select a hospital within the Roojai network and receive cashless treatment
  
  I show ID & Care Card at hospital
  
  I get cashless treatment
2. The insured got diagnosed with critical illness by doctor or medical specialist*.
  *Cancer, neurological, cardiovascular and kidney failure
  
  The insured or beneficiary submitting the claim by sending the complete documents*.
  *For more details, click here
  
  Claim successful. The insured or beneficiary receives lump sum payment within 30 working days after all necessary documents have been completed and received by Roojai, and no further medical verification is required

Download claim form

Hospital Cash Plan

Personal Accident

Critical Illness

*For complete details please check the claim form or your insurance policy terms and conditions.