How to Make an Insurance Claim with Roojai?

Car accidents, injuries and unexpected events happen to everyone. When they do happen, it is a bit of a relief to know you have an insurance policy with Roojai to help you cover these unexpected costs. Roojai uses state-of-the-art digital technology to make every step of the insurance process easy and fast, including when it comes to insurance claims processing. Claim information will be sent to Whatsapp and email, and you can do video call for car surveys, so that the process is as convenient for you as possible. For car insurance claim service, our contact center is available 24/7 to assist you anytime.

Simply follow the easy steps below, and our team will immediately process your claim. Our claims forms are available for download at the end of this page.

How to claim car insurance?

Learning how to claim insurance onlIne is simple and straightforward with Roojai.
In the case of a car accident, making sure the safety of passengers and contacting an ambulance is the first thing to do before taking care of your auto claim.

Immediately after some form of accident, injury or loss occurs (Accident or Theft), report the event to Roojai by contacting the claims team at 021 5089 0821. If the driver/passenger is injured, call an ambulance first before calling Roojai (please report your incident within max. 5 calendar days after the incident happened).

Prepare the required claim documents and send them to mvclaims@roojai.co.id.

Conduct Video Survey of the car collision.The claims team will contact you and give the link through SMS/email to conduct a video survey of the damaged car and review the required documents.

Wait to get a claim submission confirmation and also confirmation on whether it's been approved or declined via WhatsApp.

Plan the location of your preferred car repair garage. You can check the Find a Car Repair Garage page for the list of Roojai network car garages.

Take your car to a car garage to get your vehicle repaired. You'll get notified of the repair status of your car via WhatsApp when:

Car repair costs have been approved by the claims team
The car is under repair
The car has been repaired

What are the required documents for a car insurance claim?

When you are facing a car loss or damage, below are the list of general documents you will need to prepare in order to claim insurance (be it a traffic accident claim or any other cause that is covered in your car insurance policy) or stolen car insurance.

Main document for all types of loss or damage

Signed claim form
Photo of Insured ID Card
Photo of driver's license
Photo of certificate of vehicle registration certificate

Additional documents according to the type of damage/loss:

For bodily injury to the driver or passenger

You can send a photo of original receipt from the hospital along with cost details, medical record and result of examination to mvclaims@roojai.co.id so we can process your claim.
Afteward, please send the original documents to our address as a requirement before we send the claim payment to your bank account: Cibis 9 building, 17th floor Jl. Simatupang No. 2, Cilandak Timur, Pasar Minggu, South Jakarta, 12560.

For theft - partial loss

Police Report

For theft – total loss

Police Report
Receipt and letter of ownership assignment signed by the Insured
Certificate of Ownership of Motor Vehicle
Certificate of Motor Vehicle License
Original Vehicle purchase invoice
Vehicle Keys
Document of Motor Vehicle License blockage from Regional Police
Certificate of Loss from Regional Police

For total loss – due to road accidents including traffic accident claim:

Police Report
Receipt and letter of ownership assignment signed by the Insured
Certificate of Ownership of Motor Vehicle
Certificate of Motor Vehicle License
Original Vehicle purchase invoice
Vehicle Keys

For third party liability

While third party liability insurance is an extension that you can include within your car insurance policy, filing for a claim would require some specific documents, which are:

Police Report
Letter of Claim from a third party to the Insured
Receipt of the cost of repairing damaged property/vehicle
Offer of repair costs from contractors – for property damage
Offer repair costs from the repair shop – for car damages
Original receipt from the Hospital along with cost details and medical records – for third party
Death certificate for the death of a third party
All correspondence with third parties (property or vehicle owners or third parties are injured/deceased)

How to make a hospital cash plan insurance claim?

How to make hospital cash plan insurance claim? - Step 1

Check Roojai insurance hospital network list to find a nearby hospital. To file HCP claim, ensure you get treated in the hospital registered on Roojai’s website.

How to make hospital cash plan insurance claim? - Step 2

Once in-patient medical treatment is done, file a medical claim for reimbursement by submitting a claim form and additional required medical documents to medicalclaims@roojai.co.id or contact us at 021 5089 0821 if you have any questions.

How to make hospital cash plan insurance claim? - Step 3

After your medical claim submission has been received, the next step would be to wait for our claim team to notify you of the status of your claim submission, whether it’s approved or declined via email.

How to make hospital cash plan insurance claim? - Step 4

Claim payment will be made within 30 working days after all complete necessary documents are received and if there’s no further medical verification.

How to claim personal accident insurance?

Out-patient & In-patient (cashless)

Check Roojai insurance hospital network list to find a nearby hospital. To file HCP claim, ensure you get treated in the hospital registered on Roojai’s website.

How to make personal accident insurance cashless claim? - Step 2

Visit your chosen hospital for treatment. Once you arrive at the hospital, register with the hospital staff by showing your ID card and Roojai’s Care Card.

How to make personal accident insurance cashless claim? - Step 3

After you have received medical treatment or evaluation, simply sign off on any required hospital documents and let the hospital staff take care of the rest. The medical expenses will be covered by cashless.

Reimbursement

After an accident occurs, check the Roojai hospital network list. To file a personal accident claim, ensure you get treated in the hospital registered on Roojai’s website.

How to make personal accident insurance reimbursement claim? - Step 2

Visit your chosen hospital for treatment.

How to make personal accident insurance reimbursement claim? - Step 3

File your insurance claim by submitting your claim form and required medical documents to our claim team at medicalclaims@roojai.co.id or contact us at 021 5089 0822 if you have any questions.

How to make personal accident insurance reimbursement claim? - Step 4

How to make personal accident insurance reimbursement claim? - Step 5

Your claim reimbursement payment will be sent to your bank account within 30 working days after all the complete and necessary documents are received and if there’s no further medical verification required.

How to file a critical illness insurance claim?

Cashless for In-patient (available for Mosquito-Bourne Illnesses)

If you are feeling unwell and suspect that you may have mosquito-borne illness, check the hospital network list on Roojai website to visit one of the hospitals covered by your critical illness insurance policy.

How to file a critical illness insurance cashless for in-patient (available for Mosquito-Bourne Illnesses) claim? - Step 2

Once you arrive at the hospital, register by showing your ID card and Roojai’s Care Card.

How to file a critical illness insurance cashless for in-patient (available for Mosquito-Bourne Illnesses) claim? - Step 3

After being medically diagnosed with a mosquito-borne disease, simply sign off on any required hospital claim forms or documents and let the hospital staff take care of the rest. The medical costs will be covered by cashless.

Reimbursement

If you are feeling unwell and suspect that you may have some form of illness, disease or underlying condition, check the hospital network list on Roojai website to visit one of the hospitals covered by your critical illness insurance policy.

How to make critical illness insurance reimbursement claim? - Step 2

After getting a medical diagnosis of cancer or any of the covered critical illness, download and complete the claim form along with the required documents and send it to our claim experts at medicalclaims@roojai.co.id or call 021 5089 0822 if you need assistance.

How to make critical illness insurance reimbursement claim? - Step 3

How to make critical illness insurance reimbursement claim? - Step 4

Where can I download the claim form?

You can find the claim form by downloading from the links below:

Tips on how to make an insurance claim online:

For health insurance claims, always make sure you get treatment at a hospital that's registered on the Roojai's website.
For car insurance, if there is an accident/theft, report it to Roojai not more than 5 calendar days after the accident.
Prepare and complete the required documents of insurance claim.
If Roojai's claim team requires additional documents, please complete them immediately so that the claim process is not delayed.
If you experience difficulties during the insurance claim process, don't hesitate to reach out to Roojai contact center

Definitions

Stolen car insurance

Type of coverage provided by insurance companies that helps to protect policyholders in the event their vehicle is stolen. This coverage is typically included as a part of comprehensive car insurance policies.

Reimbursement

When an insurance company refunds an amount of money that it owes to a policyholder.

Medical record

All communications related to a patient's health condition and medical treatment done by doctors or nurses.