Founded in 2016 in Thailand, Roojai is now expanding to Indonesia to bring simple, affordable and reliable insurance to Indonesian consumers.
Roojai is registered in OJK and has partnered with Sompo Insurance Indonesia to deliver the best online health insurance products. By using cutting-edge technology, Roojai ensures customers get the best price and best experience.
In Thailand, Roojai already has 120,000 happy customers. Our consistent rate of 4.9 out of 5 for customer satisfaction shows this. Our Thai contact center has also won several awards in Thailand and Korea from the regional call center body APCCAL, where Indonesia is also a member. It is this passion for customer satisfaction that is now the foundation of our newly launched Indonesian branch.
You can contact us at 021 5089 0822 to talk to our customer service or you can send an email to service@roojai.co.id
Think about whether it fits your budget and lifestyle and if you need to increase your cover. If you need extra guidance, our advisors will be happy to help you out.
The e-policy is the digital version of your policy; it is stored securely in your MyAccount on our website where you can access it 24/7. The e-policy is always accessible, impossible to lose and better for the enviroment.
Roojai's MyAccount is your online dashboard accessible to you 24/7. You can download your insurance policy, check your payment status, download other important documents, renew your insurance and see the status of your claim.
All existing customers have access to MyAccount. Roojai will send you an email with a link to access your Roojai MyAccount. You will be registered automatically after becoming our customer.
Yes, you are entitled to cancel your insurance policy. To cancel your policy please call us on 021 5089 0822 For full details check our terms & conditions click here.
The Roojai claims process is easy and fast: Cashless option for medical expense by showing the Care Card to more than 2000 Roojai hospitals network. For reimbursement system, you can submit the claim after being discharged from Roojai network hospitals. We will process your claim after receiving your complete documents through e-mail and to our office address, we* will pay your approved claim within 15 working days. Just make sure to visit one of our partner hospitals to get the best treatment and an easy claim. For more details, see our “How to Claim” page.
For reimbursement system:
Roojai has simplified the claims process for you. Just download the simple claim form, fill it out and send it together with your medical documents to:
E-mail:
medicalclaims@roojai.co.id
Hard Copy:
CIBIS 9 17th Floor
Jl. TB Simatupang No.2
Cilandak Timur, Pasar Minggu
Jakarta Selatan 12560
The claims form contains the list of required documents. If additional documents are needed, we will notify you. For more details, see our “How to Claim” page.
For cashless system:
You can easily claim your medical expenses for Personal Accident using the cashless system by showing the Care Card to more than 2000 Roojai hospital network across Indonesia. Check the list of hospital network here.
The Roojai claims process is easy and fast: You can submit the claim after being discharged from Roojai hospitals network. Roojai will process your claim after we have received your complete documents through e-mail and/or to our office address, we* will pay your approved claim within 10 working days. Just make sure to visit one of our trusted hospitals to get the best treatment and an easy claim. For more details, see our “How to Claim” page.
Roojai has simplified the claims process for you. Just download the simple claim form, fill it out and send it together with your medical documents to:
E-mail:
medicalclaims@roojai.co.id
Hard Copy:
CIBIS 9 17th Floor
Jl. TB Simatupang No.2
Cilandak Timur, Pasar Minggu
Jakarta Selatan 12560
The claims form contains the list of required documents. If additional documents are needed, we will notify you. For more details, see our “How to Claim” page.
Just call us on 021 5089 0822 and our contact center experts will help you through the process.
Roojai updates your claim status at every step. If you want to follow the claim process, check the claim status in MyAccount or call us on 021 5089 0822.
Roojai’s car insurance is built not only to cover losses due to accidents, collisions, and loss of the car, Roojai also offers a complete range of benefits that can be extended for:
By protecting your vehicle with insurance from Roojai, you will get the following benefits:
You can choose the policy start date on your own as long as the policy start date is not later than 30 days from the policy purchase date.
The cost of treating injuries caused by car accidents can also be covered by Roojai if you choose to expand the Driver and/or Passenger Accident coverage when choosing benefits on the Roojai website. However, you will need to pay extra premium for adding this coverage.
The maximum age of a car that can be covered by Roojai's Car Insurance is 12 years old.
The payment of insurance compensation takes 30 (thirty) calendar days from the written agreement between the Insurer and the Insured regarding the amount of compensation that must be paid.
If you choose transportation allowance as additional coverage, then the transportation allowance will only be given if the car repair takes more than 5 days from the start of the repair date (IDR 150,000 per day starts from day 6 up to maximum 5 days). The allowance will be disbursed after the repair is completed and your can has been handed over.
As long as you have not made the policy payment, you can still change the car insurance coverage you need according to your need and budget.
You can check the exclusions in Roojai's All Risk Car Insurance policy in the terms and conditions document.
For now, the available protection in Roojai for your car is Comprehensive Car Insurance.
For now, Roojai does not provide car protection for commercial use but for personal use.
If the insured car is sold, the protection coverage will end, and the premium will be refunded according to the calculation and provisions stated in the policy document.
If you cancel your car insurance, the premium will be refunded according to the calculation and provisions stated in the policy document.
Find out more information about car inspection on the Car Inspection page.
At Roojai, the claim process can be done via mobile phone and email, and the claim survey can be conducted using a video call to save time. We will also always provide the latest status related to your claim via Whatsapp. To find out how to claim at Roojai, you can follow the steps below:
For further details, you can check it out on the How to Claim page.
At Roojai, you can get the best car insurance offers in an easy way. The process only takes a few minutes online through your mobile phone:
Learn how to pay for Roojai car insurance policy by visiting the payment method page.
Emergency Roadside Assistance (ERA) is a service that provides towing service or mechanic assistance to address emergency problems that may happen with your vehicle, such as:
Here are the steps you need to take if you need Emergency Roadside Assistance (ERA):
The insured must be 18-64 years old (and you can extend it to 65 years old).
Roojai’s critical illness insurance policy covers a total of 103 diseases in the following 5 categories:
In case you are diagnosed with a critical illness from categories 1-4, Roojai will pay a lump sum from IDR 100 million up to IDR 1 billion, based on your policy. However, for category 5 you will receive cashless treatment. You can find more details on the critical illness insurance policy details page.
We offer you a modular and transparent Critical Illness insurance product on the market. However, some standard insurance exclusions do apply, for example for pre-existing illnesses or injuries and other conditions. Check the product terms and conditions for full details.
At Roojai getting covered does not require a medical check up - buying our insurance is 100% online. Just make sure you answer our questions truthfully because the information you provide is the basis for your premium and insurance contract. For full details see the product terms and conditions.
Roojai offers you 2 convenient payment methods - choose the one that is best for you. For more details see our "How to Pay" page. The 2 payment options are:
Yes we do, you can split your premium payment into 12 months instalments to suit your budget requirements.
After the payment, we will send you a payment confirmation and welcome e-mail with the insurance policy number and the policy start date. All your insurance documents are available online 24/7 in MyAccount on our website.
Immediately after your purchase. Roojai will send you an e-mail with the link to MyAccount where you can access your e-policy 24/7. If you choose the non e-policy option, we will send the documents to your address within 10 working days. Help us save the environment by choosing an e-policy!
For reimbursement system:
Roojai has simplified the claims process for you. Just download the simple claim form, fill it out and send it together with your medical documents to:
E-mail:
medicalclaims@roojai.co.id
Hard Copy:
CIBIS 9 17th Floor
Jl. TB Simatupang No.2
Cilandak Timur, Pasar Minggu
Jakarta Selatan 12560
The claims form contains the list of required documents. If additional documents are needed, we will notify you. For more details, see our “How to Claim” page.
For cashless system:
You can easily claim your medical expenses for Personal Accident using the cashless system by showing the Care Card to more than 2000 Roojai hospital network across Indonesia. Check the list of hospital network here.
The Roojai claims process is easy and fast: You can get cashless treatment at over than 2000 Roojai network hospitals by showing Care Card which is accessible on your MyAccount. For reimbursement, you can submit the claim after critical illness diagnosis. We will process your claim after receiving your completed documents through e-mail and to our office address and we* will pay your approved claim within 30 working days. Just make sure to visit one of our partner hospitals to get the best treatment and an easy claim. For more details, see our “How to Claim” page.
*on behalf of the insurance company.
Roojai* will transfer the approved claim amount to your personal bank account within 30 working days from the date we received all required documents. See the full details in the product terms and conditions.
*Roojai on behalf of the insurance company.
PT Sompo Insurance Indonesia
The main purpose of Personal Accident insurance is to protect you and your family from the long-term consequences of accidents: death or permanent disability.
You can customize your protection based on your needs:
Extreme Sports refer to racing of all kinds of cars or boat, horse racing, cycling, ski racing including jet-ski, skate racing, boxing, parachute jumping (except for the purpose of life saving), while boarding or travelling in a hot-air balloon, gliding, bungee jumping, diving with oxygen tank and breathing equipment under water(scuba diving).
Our products are the most comprehensive on the market. Please check the terms and conditions of our PA for more details.
The insured must be 1-60 years old (and you can extend it to 65 years old).
At Roojai getting covered does not require a medical check up - buying our insurance is 100% online. Just make sure you answer our questions truthfully because the information you provide is the basis for your premium and insurance contract. For full details see the product terms and conditions.
Roojai offers you 2 convenient payment methods - choose the one that is best for you. For more details see our "How to Pay" page. The 2 payment options are:
Yes we do, you can split your premium payment into 12 instalments to suit your budget requirements.
Immediately after your purchase. Roojai will send you an e-mail with the link to MyAccount where you can access your e-policy 24/7. If you choose the non e-policy option, we will send the documents to your address within 10 working days. Help us save the environment by choosing an e-policy!
Immediately after your purchase. Roojai will send you an e-mail with the link to MyAccount where you can access your e-policy 24/7. If you choose the non e-policy option, we will send the documents to your address within 10 working days. Help us save the environment by choosing an e-policy!
The beneficiaries are the insured or the heirs of the insured, as specified by the policy holder. Please check the policy details for more information.
Yes, customer or representative of the person or family member must give notice to the insurer within 5 calendar days of the occurance of the accident.
Roojai has simplified the claims process for you. Just download the simple claim form, fill it out and send it together with your medical documents to medicalclaims@roojai.co.id or to our office address. The claims form contains the list of required documents. If additional documents are needed, we will notify you. For more details, see our “How to Claim” page.
The Roojai claims process is easy and fast: Cashless option for medical expense by showing the Care Card to more than 2000 Roojai hospitals network. For reimbursement system, you can submit the claim after being discharged from Roojai network hospitals. We will process your claim after receiving your complete documents through e-mail and to our office address, we* will pay your approved claim within 15 working days. Just make sure to visit one of our partner hospitals to get the best treatment and an easy claim. For more details, see our “How to Claim” page.
*Roojai on behalf of the insurance company.
For cashless option, Roojai* will pay your medical expense directly to the Roojai network hospital. For reimbursement system, Roojai* will transfer the approved claim amount to your personal bank account within 15 working days from the date we received all required documents. See the full details in product terms and conditions.
*Roojai on behalf of the insurance company.
Directorate General of Consumer Protection and Orderly Commerce, Ministry of Trade of the Republic of Indonesia
WhatsApp of the Directorate General of Consumer Protection and Orderly Commerce: 0853-1111-1010