Roojai uses advanced technology to ensure the claims process easier and faster. Follow the steps below for car insurance and health insurance claims.
Report the incident or accident within a maximum of 5 days after it occurs. Follow these steps to file your All Risk car insurance claim with Roojai:
Immediately after some form of accident, injury or loss occurs (Accident or Theft), report the event to Roojai by contacting the claims team at 021 5089 0821. If the driver/passenger is injured, call an ambulance first before calling Roojai (please report your incident within max. 5 calendar days after the incident happened).
Prepare the required claim documents and send them to mvclaims@roojai.co.id.
Conduct Video Survey of the car collision.The claims team will contact you and give the link through SMS/email to conduct a video survey of the damaged car and review the required documents.
Wait to get a claim submission confirmation and also confirmation on whether it's been approved or declined via email.
Plan your car repair by finding the nearest car garage location on Find a Garage. If you require vehicle pick-up service, our claim team will inform you on which of our preferred garages in Jabodetabek can offer this service. This service is free if the pick-up locat
Take your car to a car garage to get your vehicle repaired. You'll get notified of the repair status of your car via email when:
To ensure a smooth claim process, make sure you provide the main and supporting documents according to the type of damage:
While third party liability insurance is an extension that you can include within your car insurance policy, filing for a claim would require some specific documents, which are:
For Roojai health insurance products, you can choose to file a claim using either the cashless method (non-cash) or the reimbursement method (cash) at Roojai’s partner hospitals. Before submitting your claim, first check whether your policy covers Comprehensive Network or Preffered Network Hospital.
Check the list of Roojai partner hospitals on the Roojai website. Remember, coverage depends on the network option you chose. If you selected the Comprehensive Network, you’ll be fully covered at any hospital on the list. If you chose the Preferred Network, you can still visit any hospital, but a 20% co-payment applies at certain premium hospitals (as indicated on the list)
Visit the partner hospital of your choice
Show your insurance membership card to the hospital administration
The hospital administration will contact Roojai to confirm your policy’s validity and ensure the claim submission complies with policy terms
Once your claim is approved, medical expenses will be paid directly to the hospital on a cashless basis, according to your policy agreement.*
Submit a pre-authorization before receiving treatment
* If you choose a policy with a copayment and/or deductible scheme, you will need to pay the portion of costs specified in your policy.
Check the list of Roojai partner hospitals on the Roojai website. Remember, coverage depends on the network option you chose. If you selected the Comprehensive Network, you’ll be fully covered at any hospital on the list. If you chose the Preferred Network, you can still visit any hospital, but a 20% co-payment applies at certain premium hospitals (as indicated on the list).
Visit the partner hospital of your choice
Show your insurance membership card to the hospital administration
The hospital administration will contact Roojai to confirm your policy’s validity and ensure the claim submission complies with policy terms
Submit a pre-authorization before receiving treatment
Once the pre-authorization is approved, you’ll receive an initial guarantee letter
Pay the hospital bill using your own funds
After discharge, submit your claim by sending the completed claim form along with the required documents to medicalclaims@roojai.co.id or contact 021 5089 0822
Once received, Roojai’s claim team will notify you by email whether your claim is approved or rejected
If approved, the reimbursement* will be processed within 30 working days after all documents are received and if no further medical investigation is needed
* If you choose a policy with a copayment and/or deductible scheme, you will need to pay the portion of costs specified in your policy.
You can find the claim form by downloading from the links below: